Conflict Resolution

Conflict Resolution

The potential to teach children how to use thinking skills and feelings together to support them to make positive behaviour choices can be developed by using conflict resolution techniques. This provides an opportunity for settings to celebrate positive behaviours for example observing children being kind or resolving a disagreement well.

Six steps to conflict resolution

The six steps to conflict resolution have been developed using the High Scope method and are consistent with emotional well-being. The role of the adult is key to an effective approach. These steps are systematic and involve calm adults, they expect the adult to support the recognition and naming of feelings and have a strong focus on finding solutions:

Step one: approach calmly, stopping anyhurtful actions
Step two: acknowledge children's feelings
Step three: gather information
Step four: restate the problem
Step five: ask for solutions and choose one
Step six: be prepared to follow up

Further information on the High Scope approach can be found at HighScope